Terms and Policies
Josie and I are so excited to invite you into our community of stockists. Here are our Terms and Policies for US IOD Stockists.
- Order Minimums
$500 for opening orders.
$200 for re-orders.
Stockists must maintain a minimum monthly average of $250 in wholesale purchasing. ( We greatly encourage the use of classes, demos and workshops to build customer awareness and loyalty and will continue offering support and resources for our stockists in that area. )
2. Territory Protection Policy
We take into consideration the location of existing stores and the health of the existing store ( i.e. sales volume, product range, education program) when reviewing a new stockist applicant. We will handle this at our discretion and on a case by case basis. Our purpose is to maintain product availability for end users and to avoid sales cannibalizing between stockist locations.
Iron Orchid Designs will provide an MSRP and MAP ( Minimum Advertised Price ) in order to prevent undercutting and maintain a healthy sales model. In the event the IOD Stockist chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 20% below MSRP. Permission for special sale events beyond the 20% discount by the Wholesale Account must be requested in writing to firstname.lastname@example.org.
- Wholesale Pricing
All prices are listed in US dollars. Prices are subject to change without notice.
Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without IOD’s prior approval and delivery instructions for transport. Shipping will be charged.
Please email us with details of the product prior to returning it.
IOD accepts credit card (MasterCard, Visa, Discover, and American Express). Payment is required at the time your order is placed. With the exception of pre orders which will be charged at time of shipping.
Shipping is not included in the cost of goods. Your final emailed invoice will reflect the detailed and accurate shipping cost.
- Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact IOD at email@example.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
- Delivery Window
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time.